Privacy Policy

PRIVACY POLICY

1. Introduction

1. We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy, which is incorporated by reference.

2. This Privacy Policy applies to all users of our Website, related mobi-sites and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.

3. The purpose of this Privacy Policy is to set out how, why and when Native Kraal (Pty) Ltd t/a Native Kraal.com (“Native Kraal”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

4. It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

5. Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:

   • may limit the risk or liability of Native Kraal or a third party.

   • may create risk or liability for the user.

   • may compel the user to indemnify Native Kraal or a third party.

   • serves as an acknowledgement, by the user, of a fact.

6. We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

2. Definitions

In this Privacy Policy, the terms:

• “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.

• “we”, “us” or “our” refers to Native Kraal.

• “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.

• “registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.

3. If You Are Below the Age of 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

4. What Personal Information We Collect and Process

Native Kraal processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific.

When you register to use our Platforms, we may collect:

• name and surname.

• email address.

• physical address.

• gender.

• mobile phone number.

• online identifiers.

• date of birth.

• identification number.

• banking details where you are a subscriber to Native Kraal.

You may update your Personal Information via your account profile.

You warrant that all information provided is accurate, true, and not misleading.

5. Information from Using Our Platforms

When using our Platforms, we may collect:

• log information (usage, searches, duration).

• device information (browser, OS, IP address).

• geographic location data (GPS, WiFi, cell towers).

• third-party data (e.g., social media).

6. Why We Process Your Personal Information

We process Personal Information to:

• identify and verify you.

• create user accounts.

• enter into contracts.

For registered users, we also:

• fulfill orders and deliveries.

• provide requested services.

• communicate (billing, support, complaints).

• notify updates and changes.

• send marketing (unless opted out).

• improve products/services.

• comply with legal obligations.

• conduct statistical research (non-identifiable).

7. Retention and Restriction of Records

We retain Personal Information:

• as long as needed for services.

• as required by law.

• for contractual purposes.

• until consent is withdrawn.

We retain data only as long as necessary for its purpose.

8. User Tracking and Cookies

We use cookies to:

• improve user experience.

• personalise services.

• deliver relevant ads.

• send marketing communications.

By using our Platforms, you consent to cookies.

9. Opt-Out from Direct Marketing

You may opt out of marketing communications via email, SMS, or automated systems at any time.

10. Who Else Processes Your Personal Information

We do not sell your data.

We may share with:

• employees and service providers.

• law enforcement or regulators.

• business partners (mergers, etc.).

• suppliers and sellers.

• group companies.

11. Cross-Border Data Transfers

Your data may be transferred outside South Africa for storage and processing.

Such transfers comply with POPI.

By using the Platform, you consent to this.

12. Securing Your Personal Information

We implement:

• technical and organisational safeguards.

• access controls and encryption.

• breach management processes.

We are not responsible for third-party misuse outside our control.

13. Your Rights

You have the right to:

• access and correct your data.

• request records (fees may apply).

• request deletion or restriction.

• be informed of breaches.

• lodge complaints.

14. Complaints to the Information Regulator

You may lodge complaints at:
https://justice.gov.za/inforeg/

15. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version applies when using the Platform.